|When you get to the point of apologising in the conflict resolution process, here’s a good way to start in a non-confrontational way:
“I’m really glad that we have been able to talk about this and be honest with each other. I feel we should apologise to each other for any offence just to clear the air completely. Let me start by saying how sorry I am for what my words/actions did to you.”
If the person does not want to apologise, lay a foundation for resolving this and start a cycle of revelation and understanding on this point alone.
Here is the first sentence (the Foundation):
Talk about it and understand the other person. Share your thoughts. Then find a solution.
Once you have apologised, you are released from any other responsibility. There is no more you can do.
Be all you can be