Today’s motivational quote

When you get to the point of apologising in the conflict resolution process, here’s a good way to start in a non-confrontational way:

“I’m really glad that we have been able to talk about this and be honest with each other. I feel we should apologise to each other for any offence just to clear the air completely. Let me start by saying how sorry I am for what my words/actions did to you.”

If the person does not want to apologise, lay a foundation for resolving this and start a cycle of revelation and understanding on this point alone.

For Example. 

Here is the first sentence (the Foundation):
“Our relationship/friendship is really important to me and I would not like to hold anything against you. What is holding you back from apologising to me?”

Talk about it and understand the other person. Share your thoughts. Then find a solution.

Once you have apologised, you are released from any other responsibility. There is no more you can do.
It is essential that you now show by your words and actions that your apology was sincere.
If the other person also apologised you move to the next step which is forgiving.
We will look at that next time.

Be all you can be

Arnfried Klein-Werner
Motivator & CEO – Be Motivated Today

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